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Values &
Operating Philosophy
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STEWARDSHIP, RESULTS, VALUE:
- Focus on results - not activity.
We will never propose unnecessary work solely for the purpose of increasing
our fees.
- Create
the best possible value
for Client Shareholders.
- Put Client interests ahead of our interests.
- Strive for a "ten-fold" payback to the client on the work we
do.
- Spend Client's money as if it were our own.
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EXECUTION FOCUS instead of ADVICE FOCUS: 90%+ of consulting
funds should go toward effective execution. 10% or less should be
spent on expert advice.
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ETHICS, INTEGRITY, CONFIDENTIALITY: Operate within the
Codes of Ethics established by the Project
Management Institute and the Institute of Management Consultants. This
includes the protection of confidential Client information.
We will handle any potential conflicts of interest between clients in an up
front, straight forward manner.
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CANDOR:
- We will maintain an
independent position. We will speak the truth,
as we see it, even if it means disagreeing with Client executives
or partners. We will do so
even if it costs us future business.
- If we discover
a
material risk to the client organization, we will
make
client shareholders / owners aware of such risks. Generally, we
consider a risk to be
material if the potential impact
exceeds $100,000 AND there is a 50% or greater chance of this risk
occurring.
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FAIRNESS, JUSTICE, RESPECT, EQUITY for
all involved.
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PERFORMING AS PROMISED: Our greatest value to Clients is often
simply creating an environment where Clients and Consultants hold each other
accountable for performing as promised.
- FOCUS
ON WHAT MATTERS:
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MERITOCRACY:
- We believe in putting
the right person in the right job and rewarding
performance. We will insist that the client
hold to this concept, especially in key positions.
- We cannot promise that any Consultant or Client employee will retain
their job over time. We can promise to help people acquire skills to
make them more competitive for future
opportunities.
- HARD
FACTS, HARD DECISIONS:
- We will continually
stress the need for facts and outside
validation of views
and opinions.
- We will continually press our Clients to make the
hard decisions and take the hard (even
unpopular) actions necessary for the health of the business.
- UP
FRONT AGREEMENT ON GOALS, VALUES, MEASURES: We
will continuously press for up front agreement on the
goals, values, action items and
measures necessary to
achieve the desired outcome.
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TEST MARKETING, RAPID EXPERIMENTS: We believe in
test marketing and rapid experimentation
to find what works. No one
can guarantee that sales and marketing efforts will always produce the
desired results. We advocate a disciplined approach that is based on test
marketing key assumptions before committing the entire organization.
- BEST
ON PLANET, EXCELLENCE, CONTINUOUS IMPROVEMENT: We will
continually seek out the best knowledge and skills available to serve
our Clients. Our aim is to be the best on the
planet in our specialty.
- FAMILY
MEMBERS must be competitive for their positions and treated the same
as non-family members.
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HIGH IMPACT / WORKOUT
/ PARTICIPATION: We operate on the "high impact" or
"workout" method (pioneered by GE and
others), whenever appropriate, based on the following:
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Limited use of
consultants, participation and ownership by Client.
Often, the
Client's personnel know the problems better than we do and we act only
to assist and advise. This usually produces the highest return for
money spent.
- 90 Day Sub-Projects.
Large efforts must be broken
into smaller projects that will produce tangible, meaningful results
in 90 days or less.
- Task Forces and “Town
Hall Meeting” Decision Making. We
will be pushing our people and client people to move rapidly and produce big
results. Client executives
need to be prepared to make rapid decisions
in a town-hall meeting environment.
- We will (generally)
recommend changing organizations through a
series of "small - win" projects,
rather than attempting wide scale organization change.
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